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Thank you for your interest in the Person-Centered Primary Care Measure (PCPCM), hosted by the Larry A. Green Center at www.patientfeedbacksurvey.com.

If you are a patient, you may have recently taken our survey – thank you. Your primary care practice has decided to use the PCPCM to better understand your experience and to improve the way health systems assess care quality.

If you are a clinician or practice member, you may have recently chosen to use the PCPCM in your practice – thank you. With your help, we hope to demonstrate a more meaningful way to learn about patient experience while also making quality measures more meaningful through better alignment with the work of your practice.

If you stumbled upon our site by accident or through curiosity – welcome. This website was developed to provide more information regarding the Person-Centered Primary Care Measure (PCPCM), an 11-item patient reported measure, now being piloted in many locations within the US and globally.

Briefly, the PCPCM is a validated measure that was developed by the Larry A. Green Center, using a three-step process:

• Step One. Surveys were fielded in 2015 and 2016 to identify quality areas of greatest importance to people in primary care: 525 primary care clinicians, 412 patients, and 85 employers were surveyed. A multidisciplinary team analyzed over 9,000 individual responses to develop stakeholder-defined quality areas. (1)

• Step Two. Starfield Summit III: Meaningful Measures for Primary Care (held October 4-6, 2017 in Washington, DC) brought together 70 national and international leaders for a 2½ day conference. Conference discussions resulted in further refinement of quality areas based on survey findings from Step One. (2)

• Step Three. Intensive review and analysis of findings from Steps One and Two resulted in the creation of the PCPCM. The PCPCM was fielded among 2,200 patients online and in person with 323 patients, both pediatric and adult. We used three types of statistical analyses to demonstrate the validity and reliability of the PCPCM. (3)

The result of this three-step process is a simple, 11-item, patient reported assessment of primary care. Each item contributes uniquely to the whole and all items are interdependent. The measure has been shown to statistically support what the world of primary care has always said – that the field is broad in scope, internally coherent, and founded in meaningful relationships.

The PCPCM sheds light on the mechanisms by which primary care affects outcomes and can focus attention and resource allocation in efforts to improve patient care, care delivery, and health care system organization. The PCPCM is brief and easy to understand. It can be used to reduce the current large measurement burden and to improve professional fulfillment. It does this through patient assessment of the following domains: accessibility, comprehensiveness, integration of care, coordination of care, knowledge of the patient, presence of a relationship, care provided in context of family and community, care that is goal-oriented and supports disease, illness, and prevention management.

The PCPCM is now validated in 28 languages and is being piloted in multiple practice settings. If you would like to learn more about the PCPCM, please visit our website: www.green-center.org.

The work of the Green Center in developing and testing the PCPCM would not be possible without the dedication and support of our partners. If you like the measure, please take a moment to check out the work of our valued partners:

Development Team
Larry A. Green Center
Center for Community Health Integration
Virginia Commonwealth University - Department of Family Medicine and Population Health

Funders
American Board of Family Medicine Foundation
Agency for Healthcare Research and Quality
Family Medicine for America's Health
North American Primary Care Research Group
Virginia Commonwealth University

Collaborators
American Board of Family Medicine
Department of Family Medicine & Primary Care, LKS Faculty of Medicine, The University of Hong Kong
Direct Primary Care Alliance
PRIME Registry
Starfield Summit III Attendees
TechNeed
Tidewater Physicians Multispecialty Group
Virginia Commonwealth University
The Center for Professionalism & Value in Health Care
The Institute for Integrative Health
X4 Health

1. Etz RS, Gonzalez MM, Brooks EM, Stange KC. Less AND More Are Needed to Assess Primary Care. J Am Board Fam Med. 2017; 30(1):13-5.
2. Etz RS, Stange KC. Synthesis of the Starfield Summit III: Meaningful Measures for Primary Care. 2018.
3. Etz RS, Zyzanski SJ, Gonzalez MM, Reves SR, O'Neal JP, Stange KC. A new comprehensive measure of high-value aspects of primary care. Ann Fam Med. May/June 2019; 17(3): 221-230.

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